1. How does buying a reservation on TableXchange work?
2. How do I know the reservation I'm buying is real?
3. What information will I receive after purchasing a reservation?
4. Should I change the name to my own after purchase?
5. Should I mention TableXchange to the restaurant when I reconfirm?
6. What are the fees for purchasing a reservation and what do they cover?
7. Who posts the reservations I purchase?
8. How are reservations priced?
9. I received an error while placing an order. What should I do?
10. Is the TableXchange website secure?
11. What are my payment options?
12. Where is the CSC code on my credit card?
13. I think I received the wrong reservation information. What should I do?
14. May I get a refund if the restaurant does not honor my reservation or a seller provides incorrect information?
15. If I purchase a reservation and can not make it to the restaurant due to a conflict may I cancel or get a refund?
16. Are reservations available for days other than Friday and Saturday?
17. How do I contact TableXchange?
18. How do I sign up for email alerts?
19. I am running late for my reservation. What should I do?
20. Why are certain restaurants not in your database?

1. How does buying a reservation on TableXchange work?

Choose any available reservation posted on TableXchange and proceed to check-out where your payment is processed securely through PayPal. TableXchange will e-mail a confirmation to you with all reservation details including the name.

2. How do I know the reservation I'm buying is real?

Before accepting new sellers into our community TableXchange confirms their identity by authorizing their PayPal accounts and credit card information. We will also terminate the account of a seller who posts a false reservation or one that is different from what was advertised. We do recommend buyers call to confirm the reservation details immediately after purchase.

3. What information will I receive after purchasing a reservation?

Prior to buying a reservation you are able to view the date, time, restaurant, party size and any additional comments the seller provides. Once you purchase the name under which the reservation was made is released to you.

4. Should I change the name to my own after purchase?

We recommend that you do not in any way attempt to alter information about the reservation including the date, time, name and any other relevant details. TableXchange is not responsible for reservations that are not honored due to attempted alteration as per our Terms of Use. Furthermore, reservations that were altered by the buyer are not eligible for dispute.

5. Should I mention TableXchange to the restaurant when I reconfirm?

TableXchange is a secondary reservation market and is not affiliated with any of the restaurants you see listed on our site. We recommend you do not mention TableXchange to a restaurant for any reason. Customer satisfaction is our highest priority and all issues will be resolved through support@tablexchange.com.

6. What are the fees for purchasing a reservation and what do they cover?

TableXchange does not charge any fee to the buyer. Sellers pay a fee only if a reservation they post is sold. There are no hidden costs at TableXchange. A $40 reservation will cost the buyer exactly $40.

7. Who posts the reservations I purchase?

TableXchange provides a marketplace for any registered user to post a reservation, regardless of location. We are not a broker or concierge service. TableXchange provides a user to user forum for foodies to purchase and/or sell reservations to top restaurants.

8. How are reservations priced?

Sellers have the ability to set the price in $5 dollar increments based on the restaurant, party size and other variables. TableXchange sets a maximum reservation price of $40 and may at its discretion alter this cap at any time. Our unique service allows purchasers to view all available reservations at once to easily find the dining option you want.

9. I received an error while placing an order. What should I do?

If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If you still receive an error your financial institution may be flagging the purchase. Contact the company that issued your credit or debit card to make sure they have not placed a hold on the purchase. If this doesn't resolve the issue please email us at support@tableXchange.com

10. Is the TableXchange website secure?

Yes. Your privacy and security are paramount. We employ encryption technology to ensure the protection of your personal information and records. For more information on our commitment please read our Privacy Policy.

11. What are my payment options?

TableXchange aims to make transactions as seamless as possible. Buyers can pay using any major credit card including American Express, Visa, Mastercard and Discover, or through a verified Paypal account. To process your purchase we may also require your card's 3-digit (4-digit for American Express,) security (CSC) code.

12. Where is the CSC code on my credit card?

On Visa, MasterCard, and Discover cards, the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it is preceded by either the full credit card number or the last four digits of the credit card number. On an American Express card, the CSC code is a four-digit number located on the upper-right hand face of the card.

13. I think I received the wrong reservation information. What should I do?

Contact customer support immediately at support@TableXchange.com. Please provide all relevant information including the transaction number and a detailed description of the problem.

14. May I get a refund if the restaurant does not honor my reservation or a seller provides incorrect information?

Buyers have 24 hours after the reservation time to file a dispute with disputes@tableXchange.com. TableXchange is not responsible if restaurants do not honor valid reservations and all purchases are considered final as per our Terms of Use. Buyers are encouraged to arrive punctually, observe appropriate dress code and confirm the menu beforehand. We are not responsible for patrons who are late or miss their reservation time, patrons who are denied entry due to inappropriate dress or patrons who are not satisfied with the day's menu. Customer satisfaction is our highest priority and we will do everything possible to quickly resolve disputes to your satisfaction.

15. If I purchase a reservation and can not make it to the restaurant due to a conflict may I cancel or get a refund?

All sales are final. If you can not use a reservation we encourage you to resell it on TableXchange.

16. Are reservations available for days other than Friday and Saturday?

Reservations are normally available only on Friday and Saturday evenings. The exception is NYC Restaurant Week listings which are available any day of the week during the promotion.

17. How do I contact TableXchange?

Please contact us directly via email at support@tableXchange.com. You will find all of our contact information here.

18. How do I sign up for email alerts?

TableXchange allows users to set up email alerts for a particular post, restaurant, time or date. If you choose to set up an alert with any of these options you will receive an email the moment a reservation fitting your criteria becomes available. We set up these alerts to provide immediate information about new reservation posts and permit dedicated users the first opportunity to purchase reservations. Simply log in to the "subscriptions" section of your account to change these settings.

19. I am running late for my reservation. What should I do?

You are responsible for arriving to the restaurant on time. If you can not make the appointed reservation time you should call the restaurant directly. If you arrive late and are considered a "no show" you will lose your reservation at the restaurant's discretion.

20. Why are certain restaurants not in your database?

TableXchange seeks to provide a comprehensive list of the most coveted restaurants to our buyers and sellers. Not all restaurants warrant inclusion into our marketplace. If you believe a restaurant should be added please contact us at support@tableXchange.com.