1. Does TableXchange charge a fee to sell reservations?
2. What do I need to post a reservation?
3. What information must I provide to post a reservation?
4. I posted a reservation and received a confirmation e-mail. Why can't I find my listing on the site?
5. How should I price my reservation?
6. I just posted my reservation. What do I do next?
7. The reservation time is approaching and my post has not sold. What should I do?
8. My reservation has sold. How will I be paid?
9. My reservation has sold. When will I be paid?
10. My reservation is in dispute. What does this mean?
11. Is any of my personal information released to the buyer?
12. Must a reservation be under my own name in order for me to post it?
13. How should I set the price for my reservation?
14. I no longer want to sell my reservation. What should I do?
15. How do I change my profile?
16. Why do you have to authorize my credit card? Will I incur any charges?
17. How do I change or edit information regarding my reservation?
18. How do I subscribe/unsubscribe to restaurant posts or the TableXchange newsletter?
19. May I post the same reservation more than once?
20. How many different reservations may I post at once?
21. How many reservations are available for the same restaurant?
22. What is the latest time I can decide to sell my reservation?
23. My reservation already sold but the restaurant called me to confirm. What should I do?
24. I left my credit card information with the restaurant. What happens if the buyer doesn't show?

1. Does TableXchange charge a fee to sell reservations?

Posting a reservation is free for all registered users. Reservations that are sold incur a commission equal to 20% of the total price. Unsold reservations incur no fees.

2. What do I need to post a reservation?

To gain seller eligibility you must register on TableXchange.com with the same e-mail address as your PayPal account. This is to ensure quickness and accuracy in processing payments. TableXchange is not responsible for payment delays or unpaid balances due to sellers using different email addresses for TableXchange and PayPal per our Terms of Use.

3. What information must I provide to post a reservation?

Registered sellers are required to provide the following information:

• Restaurant name
• Reservation name (kept confidential until reservation is sold)
• Party size
• Time and date
• Other relevant details

Your reservation name is kept confidential until the reservation is purchased. Sellers are also required to list any relevant details about seating including location (i.e. bar seating), confirmation codes and any additional relevant details required for the restaurant to honor the reservation and the buyer to make an informed decision. While optional, our users appreciate information such as appropriate dress code as it helps educate buyers. Listings that do not conform to our required standards will be removed and must be cancelled or relisted in accordance with our rules.

4. I posted a reservation and received a confirmation e-mail. Why can't I find my listing on the site?

Only listings that are within 21 days to the reservation time are visible to users. If you post a reservation more than 21 days in advance it will be saved in our secure database and automatically listed on TableXchange three weeks prior to the reservation time.

5. How should I price my reservation?

Sellers must choose a price from our list of options. Please see our pricing guide for help selecting an appropriate price.

6. I just posted my reservation. What do I do next?

You will receive a confirmation e-mail immediately following your post and should check all details to make sure they are correct. A separate e-mail will automatically alert you if your reservation has sold. You may monitor the status of your reservation in the "Transactions" section of "My Account" on our site and may change your asking price at any time as long as the reservation has not yet sold. Upon sale the reservation name is automatically released to the buyer. You may not alter or cancel a reservation after it has sold.

7. The reservation time is approaching and my post has not sold. What should I do?

If your reservation is still unsold within two (2) hours of the reservation time the listing will automatically be removed from our site and you will receive a notification e-mail. While no fee is charged for an unsold reservation, for the benefit of the TableXchange community please use or cancel an unsold reservation immediately. TableXchange reserves the right to suspend and or terminate accounts that do not conform to this policy per the Terms of Use of our site. If you change your mind and decide to use or cancel your reservation prior to our two hour deadline you may delete an unsold post at any time free of charge. You will never be penalized or charged for deciding to use an unsold reservation yourself or for canceling it earlier than three hours in advance. You must however delete your post before deciding on either of these options.

8. My reservation has sold. How will I be paid?

Sellers need an active and verified PayPal account in order to receive payment. PayPal is a safe and secure online service dedicated to sending and receiving money. If you do not have a PayPal account you may set one up for free by clicking here.

We will credit sale proceeds, net of a 20% transaction fee (see our Terms of Use), directly to your PayPal account to ensure the safety and security of all parties. TableXchange is not responsible for additional outside fees users may incur including those assessed by PayPal. To find out more about PayPal, how to set up your own PayPal account and learn whether you are subject to additional fees please visit www.PayPal.com.

Remember, to ensure you receive payment quickly and accurately you must register on TableXchange.com with the same e-mail address as your PayPal account. TableXchange is not responsible for payment delays or unpaid balances due to sellers using different email addresses for TableXchange and PayPal per our Terms of Use.

9. My reservation has sold. When will I be paid?

Your PayPal account will be credited with sale proceeds net of a 20% transaction fee (see Terms of Use) within 48 hours after the reservation time as long as your reservation is not in dispute. Buyers have the right to dispute reservations that are materially different than advertised by the seller within 24 hours after the reservation time. The time at which your reservation sold has no bearing on when you receive payment.

10. My reservation is in dispute. What does this mean?

Buyers that feel a reservation was materially different than advertised by the seller may dispute their purchase by filing a complaint with disputes@tablexchange.com within 24 hours after the reservation time. If a reservation you sold is in dispute you will immediately be notified by e-mail. TableXchange will attempt to settle all disputes quickly and fairly. If we settle the dispute in favor of the seller you will receive payment within 48 hours of the buyer's filing time.

11. Is any of my personal information released to the buyer?

TableXchange does not release any personal information about sellers including phone number, address and credit card information. However, a buyer who has purchased your reservation will see the name under which the reservation was made. To post a reservation on our site you must consent to the release of the reservation name in accordance with our Terms of Use.

12. Must a reservation be under my own name in order for me to post it?

TableXchange does not regulate the name under which your reservation is made. However, the reservation name released to the buyer must be identical to the name under which the restaurant is holding the reservation for you to receive payment.

13. How should I set the price for my reservation?

Sellers may choose the selling price in $5 increments between $15 and $40. For a guide on how to price reservations most effectively click here.

14. I no longer want to sell my reservation. What should I do?

As long as your reservation is unsold you are free to use or cancel it at any time. You will never be penalized or charged for deciding to use an unsold reservation yourself or for canceling it earlier than three hours in advance. You must however delete your post before electing either of these options.

15. How do I change my profile?

You may update your account information at any time through the "Profile" section of your account.

16. Why do you have to authorize my credit card? Will I incur any charges?

We need a valid credit or debit card to verify your name and address. This security measure helps protect against fraudulent listings and charges. TableXchange will never charge a seller's card under any circumstances, even in the event of a losing dispute. Furthermore, TableXchange will not seek to verify that a reservation name matches a credit card name. By providing this information you are simply helping make the TableXchange marketplace more safe and secure. Thank you!

17. How do I change or edit information regarding my reservation?

Sellers may only edit the asking price for an unsold reservation. To do this simply log-in to your account and change the price under the "Transactions" section. If you wish to change details other than the asking price you must delete your post entirely and repost it on TableXchange; there is no fee to do this. You may not change any details of a reservation after it has sold.

18. How do I subscribe/unsubscribe to restaurant posts or the TableXchange newsletter?

You may change your settings at any time under the "Subscriptions" section of your account.

19. May I post the same reservation more than once?

No. Sellers may only post a specific reservation one time. The only exception is if you delete your original post entirely and then relist the same reservation under a new post. Sellers who violate this rule will have their account suspended and or terminated at our discretion. Please see our Terms of Use for further explanation.

20. How many different reservations may I post at once?

TableXchange initially limits each seller to three (3) open reservations at one time. A reservation is considered open from the time a seller posts it to the time the reservation is sold. If your account contains three open posts you will be unable to list an additional reservation until you sell at least one of the open posts.

21. How many reservations are available for the same restaurant?

We allow a maximum of three (3) reservations per restaurant per evening. This policy ensures we do not monopolize the supply of reservations for any restaurant. For small restaurants with limited seating we restrict the number of posts to one per night. If a seller attempts to post an additional reservation beyond the allotted number that listing will not be accepted.

22. What is the latest time I can decide to sell my reservation?

TableXchange automatically removes all unsold listings three (3) hours before the reservation time. You may post a reservation on our site any time prior to three hours before the reservation time.

23. My reservation already sold but the restaurant called me to confirm. What should I do?

Until the buyer actually sits for the meal sellers must follow all required procedures to ensure a restaurant honors the reservation. If a restaurant calls prior to the reservation date sellers must confirm accordingly. However, TableXchange instructs buyers to confirm their reservation immediately after purchase. If a restaurant does not contact you there is no need to confirm as the buyer has already done so.

24. I left my credit card information with the restaurant. What happens if the buyer doesn't show?

TableXchange is not responsible for any charges restaurants administer due to a no-show per our Terms of Use. We do reserve the right to suspend and or terminate the accounts of individuals who violate our 'show or cancel' policy. If a buyer does not show up for a reservation the seller still receives payment in full.